Replacement Part Warranty

At GeoDomeX, we are proud of the quality and durability of our products, which is why we offer a 12-month replacement part warranty. We want you to feel confident in your purchase, knowing that if any part of your GeoDomeX kit becomes damaged or faulty due to a manufacturing defect within 12 months of your purchase date, we will replace it at no cost to you.

Warranty Coverage

Our warranty covers any manufacturing defects in parts and workmanship for a period of twelve (12) months from the purchase date. We thoroughly test our products to ensure quality, but if a defect occurs, we’ll make it right. The warranty also includes any damage caused during shipping to you.

What Our Warranty Does Not Cover

While our GeoDomeX products are built to last, there are some situations where our warranty does not apply. Here’s what isn’t covered:

  • Our panels are designed to withstand the elements and include a UV protective coating to minimise yellowing over time. While we’ve done everything possible to reduce this effect, some natural yellowing may still occur as the product ages. This is completely normal and does not impact performance. Regular cleaning and maintenance can help preserve the appearance and keep your GeoDomeX looking its best.
  • Weather-Related Damage: GeoDomeX products are built to withstand everyday outdoor conditions, but any damage caused by weather is not covered under the warranty. To help prolong the life of your GeoDomeX, we recommend taking precautions during adverse weather.
  • Assembly or Installation Issues: Damage caused during assembly or as a result of incorrect installation or improper anchoring is not covered under this warranty.
  • Everyday Use and Accidents: General wear and tear, accidental damage, or damage from commercial use is not covered.
  • Unintended Use or Alterations: Modifying or customising your GeoDomeX product beyond its original specifications may void the warranty.
  • Misuse or Negligence: Using the product outside of the intended purpose or not following care instructions may result in damage that the warranty doesn’t cover.
  • Commercial Use: While GeoDomeX is perfect for personal and recreational use, any damage or loss resulting from commercial use (like rentals or hospitality settings) is not covered.

We recommend following our care and maintenance guidelines to keep your GeoDomeX looking great and performing well for years to come.

Making a Warranty Claim

If you do experience an issue, we’re here to help. Please contact our customer support or fill out a warranty request form. You’ll need to provide proof of purchase (like your order number) and, in some cases, photos to help us understand the issue.

Notification of Defect

To ensure a smooth process, please report any defects within thirty (30) days of discovering the issue. Claims made outside of this period will be subject to GeoDomeX’s discretion. You should check all parts for damage before submitting your part request, as any additional parts you request within 30 days of submission may be subject to additional shipping and handling charges at the discretion of GeoDomeX.

Replacement Parts and Costs

If your part issue is covered under the warranty, the replacement is completely free. For issues not covered, you can still purchase replacement parts. Costs may vary, so please visit our Part Replacement Page for the most up-to-date pricing, or contact our customer support team for more information.

Ensuring Fair Use of the Warranty

We take pride in supporting our customers, but we also want to protect the fairness of our warranty program. In rare cases, if a claim appears to be made in bad faith or outside the intended scope of the warranty, we reserve the right to decline the claim or limit future warranty support.

Severability

If any part of this warranty is deemed unenforceable, the rest remains valid.

Governing Law

This warranty is governed by the laws of England and Wales. Any disputes will be resolved under the jurisdiction of the courts of England and Wales.

Entire Agreement

This warranty represents the full agreement between you and GeoDomeX regarding product coverage, replacing any previous agreements or discussions.

Why Choose GeoDomeX?

We stand behind our products and are dedicated to customer satisfaction. Our goal is to ensure you have a great experience with GeoDomeX, both during your purchase and throughout the product’s life. If you have any questions or need assistance, just reach out—our team is here to help.